Ulkoisten asiakastutkimusten hankinta

The contract is targeted to commence on February 1, 2027. The agreement is valid indefinitely and can be terminated as outlined in clause 21 of the contract.

The procurement process involves several key phases:

1. Publication of the tender request.

2. Processing of additional information questions.

3. Receipt of tenders.

4. Opening of tenders after the tender period ends.

5. Checking the suitability of tenderers.

6. Checking the conformity of tenders with the tender request.

7. Comparison of tenders.

8. Requesting and checking certificates and clarifications regarding the winner's suitability.

9. Preparation and notification of the procurement decision.

10. Objection, appeal, and waiting period.

11. Finalization and signing of the procurement contract.

12. Entry into force of the contract.

Specific deadlines within the tender procedure include:

• The deadline for requesting additional information is October 20, 2026, at 12:00 Eastern European Summer Time.
• The deadline for receiving tenders or participation applications is November 5, 2026, at 12:00 Eastern European Standard Time.
• Tenders will be opened on November 5, 2026, at 12:30 Eastern European Standard Time.
• Tenders must remain valid for 8 months from the submission deadline.

For individual assignments, the completed service must be delivered by "XX.XX.XXXX" (a placeholder in the document), and the assignment remains valid until the service is accepted by the client and its termination is announced.

The core scope of work for this tender is the procurement of external customer surveys for the Tax Administration ("Verohallinnon asiakastutkimukset 2025").

The Statement of Work summary and core deliverables include:

• Market and economic research services, opinion polls, and statistics.
• Planning and reporting. This includes two Teams meetings with the client, defining objectives, research questions, and methodology, sample management, and project coordination.
• Translations. This covers translating survey forms and reports into English and Swedish.
• Telephone interviews for consumer, personal, business, and corporate customers, categorized by difficulty levels (easy, medium, difficult) and survey length (short, medium, long). These can involve samples provided by the client or acquired by the supplier.
• Internet panel surveys, also categorized by difficulty levels and survey length.
• Reports and documentation related to the service, as agreed upon in a separate assignment.