Polas

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The current approximately 65,000 PC workstations are equipped with hardware from different companies and, in most cases, with operating systems and office communications software from Microsoft. In addition, centrally held applications and services are used, such as a central email platform, portals based on SAP Netweaver, an information portal implemented with Drupal, and a document management system. Applications are partly operated on the basis of Windows Terminal Servers. As databases, with a few exceptions, the products of Oracle and Microsoft are used. The workstations are embedded in a uniform directory and integrated into a central Exchange system. For day-to-day operations, the published state standards and the standards on the part of HZD in the currently valid version must be applied as binding. In particular, this includes the operational processes of IT Service Management standardised based on ITIL. With regard to the services being tendered, the focus is on the service-delivery processes, namely Incident, Problem, Change and Release Management. Embedded in this framework, HZD—and in particular the Application Management Police area—provides the technical operation…

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