Published
User-friendliness of features employed by OMPs / Features employed by OMPs influencing users’ behaviour
Notice number: 00567244-2026
KEY INFORMATION
- Submission deadline
- • Sep 23, 2026
- Location
- 🇧🇪 Belgium
- Contracting authority
- European Commission, DG CNECT - Communications Networks, Content and Technology
- Accepted Languages
- Bulgarian, Czech, Danish, German, Greek, English, Spanish, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Lithuanian, Latvian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Swedish
- Tender type
- Services
- Contract Value
- Published date
- Aug 17, 2026
TENDER DESCRIPTION
This tender seeks a contractor to conduct an empirical study on the user-friendliness of features employed by Online Mediating Platforms (OMPs) and their influence on user behavior, supporting the Commission's monitoring functions under Article 72 DSA. The scope encompasses developing a comprehensive research design, defining user task scenarios related to DSA provisions, implementing a robust recruitment strategy for a minimum of 80 participants per platform, establishing technical infrastructure for live platform access, and ensuring full compliance with personal data legislation, culminating in a Final Study Report with raw datasets. Key technical requirements include proposing a browser-based or application-based access mode, utilizing a methodology for objective user journey recording, capturing behavior on real, live online marketplaces (excluding prototypes), employing a between-subject design, and preventing actual notice submissions during testing. The contract has a maximum duration of 8 months, with an Inception Report due in Month 2 and a Final Report in Month 8, and tenderers must demonstrate an average yearly turnover exceeding EUR 525,000 for the last two financial…
TENDER BRIEF
The contract duration is a maximum of 8 months. The contract officially begins on the date the last party signs it. Key milestones include an Inception meeting in Month 1, an Inception Report in Month 2, the 1st Interim (Pilot Study) report in Month 3, the 2nd Interim (Progress) report in Month 5, monthly interim calls/meetings, and a Final meeting and Final Study Report and handover (including raw datasets) in Month 8.
Sources
- 1EN_TENDER_SPECIFICATIONS_EC-CNECT2026OP0143_User-friendliness of features by OMPs_FINAL_V1.pdf — “is up to the Project Officer to decide whether this would make sense for the contract in question or not. 10 Interim calls/meeting (once a month) | Meeting | Every month | No $1^{st}$ Interim (Pilot Study) report | Deliv…”
- 2EN_Direct_Service_Contract_EC-CNECT2026OP0143_Final_V1.pdf — “follows: 1. Subject matter MAIN CONDITIONS 1 Contract number: Contract conditions of December 2024 The title of this contract is: "EC-CNECT/2026/OP/0143 User-friendliness of features employed by OMPs / Features employed…”
The core scope of work involves conducting a study focused on the user-friendliness of features by Online Mediating Platforms (OMPs). The study requires developing a comprehensive research design, defining user task scenarios related to Digital Services Act (DSA) provisions, and implementing a recruitment strategy for participants. It also includes establishing the necessary technical infrastructure for live platform access and applying core measurement dimensions to evaluate the features. A critical component is ensuring full compliance with personal data legislation and drafting any required data protection documentation, such as a Data Protection Record, Privacy Statement, Data Protection Risk Assessment, or Data Protection Impact Assessment. The project also entails developing a typology and mapping risk mitigation strategies, and ultimately testing selected platforms.
The core deliverables for this tender are:
- An Inception Meeting.
- An Inception Report, detailing the proposed methodology, work plan, research design, user task scenarios for DSA provisions, recruitment strategy, participant panel composition, technical infrastructure, core measurement dimensions, data protection compliance measures, timeline for the study, typology development, risk mitigation mapping, and the final selection of platforms to be tested.
- Monthly Interim calls/meetings.
- A 1st Interim (Pilot Study) report.
- A 2nd Interim (Progress) report.
- A Final meeting.
- A Final Study Report and handover, which must include raw datasets.
- Raw datasets in a structured, machine-readable format.
- A publishable Executive Summary provided in both English and French.
- Any specific data protection documentation as required by the study's activities.
Sources
- 1EN_TENDER_SPECIFICATIONS_EC-CNECT2026OP0143_User-friendliness of features by OMPs_FINAL_V1.pdf — “data quality, data storage, data flows, data (processing) location, retention period/s, security measures, etc.); explain how the data subjects' rights will be ensured (e.g., access rights, etc.) if relevant. assess whet…”
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Unlock tender brief for freeTENDER DOCUMENTS
DIRECTORY • 6 FILES
- Annexes_V1.docx32 KBDOCX
- Annex+6-+Financial+form_V1.xlsx25 KBXLSX
- EN-Invitation_to_tender_EC-CNECT2026OP0143_User-friendliness of features by OMPs_V1.pdf472 KBPDF
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