Usluge održavanja infrastrukture ICT sustava Državne geodetske uprave

The total duration of the contract is 36 months. The contract begins from the date of mutual signing. There is also mention of an individual contract spanning from October 10, 2026, to October 9, 2027. Options and possible renewals for the contract are not applicable.

The core scope of work for this tender encompasses a comprehensive set of ICT services, primarily focused on maintaining, administering, securing, and supporting the client's ICT infrastructure.

The key deliverables and services include:

• Support Center Services: Managing incidents, requests, problems, configurations, assets, and changes related to ICT infrastructure.
• Monitoring Critical ICT Services: Continuous oversight to ensure the availability of critical ICT services.
• Administration of Infrastructure ICT Services: Regular and ad-hoc administration of ICT infrastructure, including the installation of new Microsoft applications on servers and the creation of documentation for new system elements.
• Administration of Security ICT Services: Regular and ad-hoc administration of security-related ICT services.
• Preventive and Corrective Maintenance of Critical Infrastructure ICT Services: Maintenance for a wide range of critical hardware (e.g., ProLiant, PowerEdge servers) and software services (e.g., VMware, Veeam, Microsoft Exchange, SQL, ADConnect, Fortigate, Sophos, Thycotic Secret Server, NetCrunch Monitoring Suite, Windows Server, domain controllers, DHCP, file share services, UPS, Aruba CX switches).
• Corrective Maintenance of Non-Critical Infrastructure ICT Services: On-call corrective maintenance for non-critical ICT infrastructure.
• Other Support for ICT System Users: On-call support for ICT system users.
• Delivery of Replacement Parts: Provision of necessary replacement parts for the repair or upgrade of critical and non-critical infrastructural ICT services, such as RAID controllers, motherboards, power supplies, fans, cache modules, battery modules, and various hard drives.
• Security-Operational Center (SOC): Establishing an operational model for cybersecurity surveillance and providing outsourced SOC services, utilizing the client's existing Security Information and Event Management (SIEM) system, with service delivery daily from 00:00 to 24:00.
• Consulting and Specialist Support: Providing expert advice and specialized support.

Additional services include communication and coordination with other partners and service providers, resolving incidents based on reports from the SOC team, and performing other similar services as instructed by the client. Services are to be accounted for monthly, based on recorded time approved by the client and unit hourly rates.