Vollständiger IT-Betrieb (dIT-Betrieb) einschließlich Migration der IT-Infrastruktur in ein externes Rechenzentrum

The contract timeline is explicitly detailed with specific milestones and phases.

Contract Start Date: The contract begins with the award of the contract.

Contract End Date: Not explicitly stated as a single end date, but the initial fixed term is 36 months, with an option to extend up to four times for an additional calendar year each, unless terminated with eight months' notice.

Total Duration: The initial contract duration is 36 months.

Key Milestones and Phases:

• Award of Contract: Expected in Q3 2026.
• Project Start: Immediately after the award of contract.
• Analysis and Conception Phase: Immediately after the award of contract.
• Setup of the Target Environment: After project approval.
• Migration Execution: By November 30, 2026.
• Test Operation: From December 1, 2026, to December 31, 2026.
• Productive Operation: Starting January 1, 2027.
• Operational Phase: Begins on January 1, 2027.

The contractor is required to submit a detailed project schedule within two weeks of the contract award.

The migration itself is structured into the following phases:

• Analysis and Planning Phase: Includes inventory, concept creation, risk analysis, and coordination with the client.
• Setup of the Target Environment: Involves setting up data center infrastructure, virtualization platform, new Active Directory, security and network architecture, and data migration preparation.
• Test and Pilot Operation: Includes test migrations, setting up pilot operations with selected users, validation of specialized applications, and performance/functional tests.
• Productive Migration: Involves step-by-step transfer of systems to productive operation, migration of users and specialized applications, shutdown of old systems, and ensuring continuous administrative operations.
• Parallel Operation: A defined period during which old and new systems operate simultaneously to minimize risks, ensuring no impact on work capability.

The core scope of work for this tender involves the full outsourcing of IT operations, including the migration of the existing IT infrastructure to an external data center. The aim is to establish a future-proof, highly available, and secure operating environment that meets current technical and organizational requirements for a modern municipal administration.

The Statement of Work summary and core deliverables include:

• Complete Technical Operation of IT Infrastructure: This encompasses the operation of all servers within an external data center environment, and the provision and operation of virtualization platforms.
• Application and Desktop Virtualization: Providing and operating a central platform for application and desktop virtualization.
• Microsoft Environment Management: Operating the Microsoft server environment and providing/operating Microsoft 365 services, as well as the messaging infrastructure.
• Network and Security: Operating network and security components, including anti-spam and antivirus protection.
• Data Management: Services for data backup and disaster recovery, including backup for mailboxes and GoBD-compliant email archiving.
• System Monitoring and Management: Comprehensive monitoring of all system components, patch and release management, software distribution, and license and update management.
• User and Client Services: User and authorization management, technical administration of all specialized applications (Fachverfahren), client management, user support, and incident management.
• Documentation and Project Management: Maintaining complete and current documentation of the IT environment and providing project management services during the migration phase.
• Migration Services: The contractor is responsible for the complete planning, execution, and documentation of the migration of the existing IT infrastructure into the new target architecture. This includes the migration of server infrastructure, existing VMware environment (replacement), Active Directory structures, data (approx. 10 TB), approximately 10 specialized applications, Microsoft Office 2024 LTSC (replacement with Microsoft 365), Exchange Server SE (replacement with Microsoft 365), RDS environment (replacement), print and scan infrastructure, network and security components, workstations (clients and notebooks), and user and rights concepts. The migration phases include analysis and planning, setup of the target environment, test and pilot operation, productive migration, and potentially parallel operation. The productive operation is targeted to begin on January 1, 2027.

Explicitly excluded from the scope of work are: the delivery of workstation hardware and the functional administration of the specialized applications, which remain with the client. The procurement of workstations, notebooks, monitors, and other end devices also remains with the client.