Vzdrževanje in nadgradnja novega IS inšpektorjev UVHVVR (N-ISI)

The contract timeline does not explicitly state a contract start date, end date, or total duration. However, the technical, organizational, and implementation protocol outlines several key phases for individual tasks:

• Estimation of scope and schedule: The client and contractor agree on the scope and schedule.
• Order issuance: The client issues an order to the contractor for the task.
• Preparation of the implementation plan: The contractor begins preparing the implementation plan and coordinates documentation with the client.
• Confirmation of the plan: The client confirms the coordinated plan, or the order is cancelled if not coordinated.
• Execution: The contractor begins execution according to the plan, depositing all required deliverables in SVN upon completion.
• Installation on the test system: The client and contractor collaborate on installation on the test system.
• Testing: The client and contractor collaborate on testing.
• Acceptance: After successful testing, acceptance is carried out.
• Troubleshooting: The contractor assists in troubleshooting during production installation, regardless of acceptance.

If changes are needed during execution, the client and contractor can agree to modify the content and scope of work. The framework agreement also mentions services being performed within a monthly flat rate, with monthly reports and quarterly invoicing, indicating an ongoing service model rather than a fixed-term project with specific start and end dates for the overall agreement.

The core scope of work for this tender, titled "Maintenance and upgrade of the new IS of UVHVVR inspectors (N – ISI)," involves a total of 9,500 hours covering all services under a framework agreement.

The Statement of Work summary and core deliverables include:

• Maintenance: Activities ensuring stable, secure, and reliable operation of the N-ISI information system, including maintaining and updating program code and system documentation.
• Monthly Flat Rate Services: Ensuring the availability, responsiveness, and competence of expert personnel for system maintenance, establishing and maintaining a development environment, checking changes, and managing repositories for program code and documentation. This is set at 32 hours per month.
• Customer Support: Assisting the client with system usage and operation, diagnosing and resolving issues, especially those arising from interconnected information systems, and managing error analysis, solution preparation, and necessary interventions.
• Upgrades: Developing new digital solutions, modules, integrations, and functionalities to support business processes. This also includes adapting the information system due to new or changed legislation or other binding regulations affecting system functionality.

The tender covers the entire N-ISI information system, encompassing all application modules, data structures, integrations, document templates, administrative settings, code lists, reports, mobile applications, API interfaces, security mechanisms, and associated documentation.