Vzdrževanje obstoječe aplikacije Skupno zajemno mesto (SZM) za obdobje 2026-2029

The contract begins on the date of mutual signature by both parties. The contract will remain in effect until the allocated financial resources are depleted, or for a maximum period of 36 months from its commencement date. The public procurement itself is for the maintenance of the existing Joint Entry Point (SZM) application for the period 2026-2029, which aligns with the 36-month maximum duration. No specific key milestones or phases are mentioned.

The core scope of work for this tender is the maintenance of the existing Common Entry Point (SZM) application for the period 2026-2029.

A high-level summary of the Statement of Work and core deliverables includes:

• Maintenance of the SZM application for a period of 36 months, which involves resolving reported errors, performing preventive activities, and adapting the software to infrastructure changes, strictly within existing functionalities.
• Error resolution: This includes addressing reported errors from the client and, if requested, preparing statistical and analytical products.
• Preventive activities: These are carried out regularly by the contractor without individual orders. They encompass establishing and maintaining necessary test and development environments, maintaining documentation, routinely verifying the correctness and optimal operation of the solution via log files and standard tools, and notifying the client of any detected anomalies.
• Software adaptation: This involves verifying operation in various technological environments, researching technological innovations related to the maintained software, and proposing measures to improve its reliability and optimality. The contractor must also inform the client about potential or required software upgrades or improvements.
• Maintaining in Working Order (MWO): The maintenance focuses on supporting existing functionalities rather than adding new ones or changing existing ones.
• Replacement of a specific part of the SZM application is permissible, provided that uninterrupted operation, maintenance, and data migration are ensured, with all associated costs included.
• Estimated work hours per module for a 36-month period: VIZUMI module (828 hours), RESIDENCE PERMITS module (252 hours), and ID CARDS AND PASSPORTS module (216 hours), totaling an estimated 1296 hours for the entire SZM application.
• Service availability for reporting problems and initiating error resolution is from 8 AM to 4 PM on working days. The response time from error reporting to the start of resolution is 4 hours.