Wikifarm (WIESO)

The contract timeline includes the following explicit dates and phases:

• Productive use of the software solution: Must begin no later than March 30, 2027.
• Overall acceptance of the software solution: By March 30, 2027.
• Contract fulfillment (completion of contractually owed services before acceptance, including documentation): By March 30, 2027.
• Transition Phase ("Übergangsphase"): Begins not before March 1, 2027, and lasts for one month. During this phase, the contractor performs actions for operational readiness, including installation, customizing, integration of system components, migration of old data, configuration of Single Sign-on, and other services for productive operation.
• Start of other service obligations (excluding preparatory actions): Not before March 1, 2027.
• Integration of AI Chatbot: Within one month after the overall acceptance of the software solution.

The contract begins upon the award ("Zuschlagserteilung"), but a specific date for this event is not provided. The fixed contract term for the software rental ends automatically with the expiry of the transition phase, provided the software solution has been successfully accepted by then. The total duration is not explicitly stated as a single period.

The core scope of work for this tender revolves around the establishment and operation of a knowledge platform named WIESO (Wissen intern einheitlich systematisch organisiert), which is a Wikifarm. This platform, including its underlying software, is intended for approximately 5000 users across 32 offices and ministries.

The key deliverables and scope of work elements include:

• Provision of Software Licenses: Supplying the necessary licenses for the software, specifically for systems with multiple interconnected servers.
• System Setup and Operational Readiness: This encompasses the installation and ongoing maintenance of the system, including updates, support, and training to ensure continuous operational readiness.
• Creation of the Overall System: The contractor is responsible as the general contractor for developing the complete system, which includes the software solution, other related services, ongoing system services, and user training.
• Core Functionality: The platform must support collaborative editing of knowledge content across various departments and ensure seamless integration with an existing single Wiki instance.
• AI Chatbot Integration: The tender explicitly includes the integration of an AI chatbot for users.
• User Capacity: The system must accommodate simultaneous use by approximately 2000 individuals, with editing capabilities for about 50 users and read-only access for the remainder.
• Geographic and Longevity Requirements: Development, support, and data storage must occur within the EU, and the software solution is expected to be provided until at least 2030.
• Hardware and Software Provision: This involves the potential sale or rental of hardware, as well as the permanent or temporary provision of standard software, and the creation and permanent provision of individual software.
• Data Migration: The takeover of existing old data is also part of the scope.
• Project Milestones and Services: Key project stages include project kick-off, confirmation of project organization, provision and installation of standard software, Single Sign-On configuration, integration of the existing Wiki instance, setup of a test environment, execution of system and acceptance tests (by contractor and client respectively), bug fixing, declaration of operational readiness, and overall acceptance of the software solution.
• System Services: Post-acceptance support and service (Systemserviceleistungen) are required for a duration of four years.
• Contract Fulfillment: Completion of all contractually obligated services, including documentation, is required by March 30, 2027.