Workflow Management System

The contract start date is Monday, 7th December 2026.

Key phases leading to the contract award include:

• Full Tender Evaluation (Stage 2) completed by Tuesday, 3rd November 2026, which involves down-selecting to a maximum of three bidders.
• System Demonstrations and Dialogue (Stage 3) with the top three bidders, from Wednesday, 4th November, to Wednesday, 11th November 2026.
• Final Clarifications (Stage 4), issued and evaluated from Thursday, 12th November, to Thursday, 19th November 2026.
• Contract Award Notification of Preferred Supplier (Stage 5), initiating a standstill period on Friday, 20th November 2026.
• The mandatory standstill period ends at midnight on Tuesday, 1st December 2026.
• Contract Award Concluded (Stage 6) on Wednesday, 2nd December 2026.

The contract end date, total duration, and specific milestones with dates and descriptions are not explicitly stated in the provided documents, as the relevant sections are placeholders.

The core scope of work for this tender involves the procurement of a configurable Digital Discharge Service (DDS) Workflow solution. This service encompasses the software solution, its implementation, integration, hosting (or support for the authority’s hosting), training, support, and maintenance for the duration of the contract. The primary objective is to support the coordination of hospital discharge-to-home pathways across NHS partner organizations, providing a single operational platform for managing referrals, patient workflows, consent, tasks, communications, and service performance.

Key functional areas within the scope include:

• Referral and onward-care management to community services or social care.
• Task management, worklists, status tracking, delay management, and escalation, aggregating supplier information into a single dashboard.
• Notifications and communication to staff, patients/carers, and receiving services.
• Reporting, audit, and operational analytics.
• Consent management for capturing and monitoring patient consent.
• Caseload management for tracking patients through the workflow.
• Integrations with external systems such as Inventory and asset management, remote monitoring, home readiness, and the WM5G corporate directory.

Core deliverables and activities broadly cover:

• Implementation: Mobilisation/project management, configuration & setup, integration development, testing & go-live, training, and data migration (if applicable).
• Integration: Home readiness integration, remote monitoring integration, and asset management integration.
• Ongoing Annual Services: Annual software licence, hosting & infrastructure, support & maintenance, service management, and disaster recovery.
• Variable Ongoing Services: Additional user licences, additional organisation onboarding, and additional integrations.
• Exit/Transition: Exit planning, data extraction, and transition support.

The solution must facilitate an end-to-end discharge-to-home workflow and integrate with existing Home Readiness, Remote Monitoring, and Asset Management services, serving as an operational orchestration layer for a unified view of patient journeys.

Out of scope items explicitly mentioned are:

• Inventory and asset management of remote monitoring equipment (provided separately).
• Discharge from emergency care and discharge following a mental-health inpatient stay.