Zaaksysteem gemeente Rucphen

The contract starts on January 1, 2027, and has a fixed duration of four years, ending on December 31, 2030. The agreement can be optionally extended twice, each time for a period of two years. The client must provide written notification of extension at least six months before the expiration of the fixed term or the first extension. A key milestone is the successful implementation and go-live of the solution, which must occur by December 1, 2027. This implementation end date is considered fixed and fatal unless the client provides written consent for a later go-live. The implementation plan, to be determined in consultation between the parties, will include details on project organization, planning, phasing, milestones, and other related aspects.

The core scope of work for this tender primarily involves the delivery, implementation, setup, migration, provision, management, maintenance, support, and continuous development of a case management system (zaaksysteem) as a Software-as-a-Service (SaaS) solution for the municipality of Rucphen.

The high-level Statement of Work summary and core deliverables include:

• Providing the case management system.
• Setting up the solution in accordance with the Program of Requirements.
• Realizing all agreed-upon connections and integrations.
• Migrating and converting specified data from the existing system to the new SaaS application.
• Establishing and maintaining a pre-depot environment.
• Providing necessary training, documentation, and guidance for users and administrators.
• Executing tests and acceptance procedures for the implemented solution.
• Ensuring ongoing management, maintenance, support, and continuous development of the system for the duration of the contract.
• The ICT performance must adhere to the Agreed Use, GIBIT 2025, the Program of Requirements, the Tender Guide, and other relevant contract documents.
• The contract also allows for optional additional work on the application for tasks outside the initial scope, potentially driven by market developments, political decisions, regulatory changes, or requirements for expansion or renewal to ensure technical compatibility.