Zaprojektowanie, wykonanie i wdrożenie systemu portali miejskich z wykorzystaniem sztucznej inteligencji – projekt „Transformacja cyfrowa i ekspansja e-usług w Bielsku-Białej”

The contract has a total duration of 11 months, starting from the date the agreement is concluded.

Key milestones and phases include:

• The Contractor must submit a draft schedule within 5 working days from the date of signing the agreement.
• The Ordering Party has 3 working days to accept or comment on the submitted schedule.
• If comments are raised, the Contractor must revise and resubmit the schedule within 3 working days, and the Ordering Party will then confirm it within 2 working days.
• Verification periods for completed works are specified for three stages: 5 working days for Stage I, 10 working days for Stage II, and 5 working days for Stage III.
• API implementation for the QMS Elite system is to be completed within 3 months from the date of signing the agreement with contractors for each part of the Project, but no later than December 31, 2027.
• API implementation for the ZgłoszeniaBB system is to be completed within 2 months from the date of signing the agreement with contractors for each part of the Project, but no later than December 31, 2027.
• Training for the Ordering Party's personnel must be conducted before the signing of the final acceptance protocol.
• The execution of the contract's subject will be confirmed by a final acceptance protocol.

A specific calendar start date for the contract is not explicitly stated, but it is defined as the "day of contract conclusion" or "signing the agreement." The end date for the broader "Projekt" is December 31, 2027.

The core scope of work for this tender involves the design, development, and implementation of a system of city portals utilizing artificial intelligence. This includes:

• Chatbot (with live chat function): Design, development, and implementation of an AI-based chatbot, integrated with external systems like QMS and Zgłoszenia BB, and implemented in the Main City Portal, Public Information Bulletin, and potentially the City Council Portal (under the right of option).
• Voicebot: Design, development, and implementation of an AI-based voicebot, integrated with the QMS queuing system on the Contracting Authority's helpline.
• Restructuring of the Main City Portal: This involves implementing a multisite architecture, including the design, development, and comprehensive implementation of content from various services (e.g., visitbb.pl, bbosir.bielsko.pl, komunikacja.bielsko-biala.pl, strazmiejska.bielsko.pl, pelnakultura.info). It also includes necessary modifications and building new modules to enable the environment to work effectively with the Chatbot.
• Right of Option - Restructuring of the City Council Portal: This optional work involves the design, development, and comprehensive implementation of the City Council Portal (rm.bielsko-biala.pl) as an independent website, including the implementation of the Chatbot.

The project is structured into three main stages:

1. Stage I - Analysis, Design, and Planning: This stage focuses on preparing the implementation project, refining functional and technical requirements, defining the solution architecture, conducting design workshops, and creating necessary documentation.

2. Stage II - Implementation in a Test Environment: This stage involves the deployment of the system in a testing environment.

3. Stage III - Production Launch, Acceptance Tests, and Training: This final stage includes the system's go-live, acceptance testing, and user training.

Other key deliverables and requirements include:

• Providing training.
• Warranty, maintenance, and technical support.
• Compliance of the system with artificial intelligence regulations.
• Meeting requirements for cooperation with the Contracting Authority, security, accessibility, and security audit.
• Providing post-implementation technical documentation.