L’objecte del contracte és l’adquisició, tant del software necessari, com les subscripcions de seguretat pertinents per a la implantació d’un EDR + XDR i el manteniment de la plataforma a través d’un MDR. Aquest contracte consisteix en el servei i subministrament, instal·lació, i suport a la configuració i manteniment de la solució proposta, complint amb els requeriments tècnics i condicions que garanteixin: 1. Adquisició, instal·lació i configuració de la nova solució MDR/MDR segons les directrius del equip intern d’ATL. 2. Serveis de manteniment 24x7x365 i explotació d’aquests elements conjuntament amb l’equip intern d’ATL de la plataforma MDR.

The contract has a total duration of twenty-four (24) months. The term begins from the official start act ("acta d'inici") or the authorization for the initiation of services by ATL, which must be recorded in the contract.

The contract is divided into two main phases:

1. Acquisition and Deployment Phase: This phase is for the acquisition and deployment of the solution, lasting the first two (2) months. This includes the acquisition, configuration, and installation of the EDR solution, with a maximum duration of 2 months (including the provisioning period).

2. Operation and Maintenance Phase: This phase covers the exploitation and maintenance of the managed service, lasting the subsequent twenty-two (22) months after the first phase. The second phase can commence before the first two months are completed, provided the work for the first stage is finalized.

There is no provision for contract extensions (prorogues). The specific contract start and end dates are not explicitly stated in the documents.

The core scope of work for this tender involves two main areas: an MDR Maintenance Service and the supply of various electronic components.

MDR Maintenance Service (Servei manteniment MDR):

The service contract spans twenty-four months, with the initial two months dedicated to the acquisition and deployment of the solution.

Key deliverables for this service include:

• The installation, configuration, and monitoring of the solution.
• Ensuring full operational integration with ATL environments.
• Expanding and licensing existing monitoring and management environments.
• Providing manufacturer support via telephone in Spanish.
• Granting access to technical product enhancements such as service packs and hotfixes throughout the service activation period.
• Offering access to a support website that includes forums, blogs, information on the latest threats, and a virus encyclopedia.
• Delivering 24x7x365 technical support via email from certified technicians.
• Providing access to online analysis of hidden viruses.
• Ensuring unlimited access to the Helpdesk.

Required documentation deliverables include:

• A project plan.
• Monthly follow-up reports.
• Minutes from the kick-off, service follow-up, and closure meetings.
• An administration manual, architectural schema, configuration details, and operational instructions.
• A manual for the service management model, detailing indicators and processes.
• Training materials.

Supply of Electronic Components:

The tender also covers the supply of various electronic components for final assembly, including but not limited to:

• Final assembly.
• Main logic board.
• Mechanical and electromechanical parts and assemblies.
• Laser (scanner assembly).
• Memory.
• Power supply.
• Chassis/main casing.
• Plastic components.
• CPU.
• Graphic card or GPU.
• Hard drive.
• Hard drive interconnection board.
• Power supplies and interconnection board.
• Screen.
• Screen controller IC.
• Screen controller board.
• Power IC.
• LCD backlight.
• Back panel.
• Wiring.
• LED backlight screen.
• RAM.
• SSD.
• Main battery.
• Front panel and interconnection board assembly.
• Heat sink / fan assembly.