Supportvertrag für OpenStack

TENDER DESCRIPTION

The purpose of this procurement procedure is the conclusion of an EVB-IT framework agreement for support and operational support services for a highly available cloud infrastructure based on OpenStack and Yaook, with Rook-based Ceph clusters as primary storage. The framework agreement covers support services to be provided regularly on the basis of the EVB-IT service, in particular Second- and Third-Level Support, assistance with critical incidents, technical analyses, escalation services and reporting. In addition, if required, in particular consulting services, root-cause analyses, assistance in the monitoring of changes, updates, upgrades and migrations, workshops, knowledge transfer, exit support and, where applicable, development services may be commissioned through individual call-offs. The operational administration of the infrastructure remains with the contracting authority. The contractor provides support through analysis, advice, recommendations for action and technical guidance. The purpose of this procurement procedure is the conclusion of an EVB-IT framework agreement for support and operational support services for a highly available cloud infrastructure based on…

TENDER BRIEF

TENDER DOCUMENTS