CT3003/2026 - Tender for collaborative initiatives as part of ESF+02.232-WP3 - Promoting Higher Levels of Professional Behaviour and Healthy Work Culture through Leadership

The contract timeline is as follows:

• Contract Start Date: Expected by 01.09.2026.
• Total Duration: Ten Years for the Support & Maintenance Engagement.
• Key Milestones/Phases: The project is outlined with several phases:
• Kick Off: 1 month
• Product Deployment: 2 months
• User Acceptance Testing: 3 months
• Referential migration: 9 months
• Post Launch
• Go Live: Occurs around month 15
• End

The core scope of work for this tender involves several key areas, including:

• Design Phase Activities: This entails collecting system requirements, preparing comprehensive plans for Production Transition, Migration, and Integration, submitting a detailed migration plan (including data migration checklist, strategy, and testing), defining operational and maintenance support (with documentation, guidelines, training materials, and support terms), and organizing design workshops.
• Technology Quality Assurance (TQA) Requirements: This covers the lifecycle and deliverables related to TQA, as well as the quality assurance and testing scope.
• Application Governance & Compliance: This includes defining the scope for application governance and compliance.
• Support and Maintenance: The scope defines the engagement objective, general scope definition, service window and severity levels, Service Level Agreement (SLA) types (Platinum, Gold, Silver), system availability, data maintenance, disaster recovery, application environments and documentation, roles and responsibilities, and support and SLA communication. The contract duration for support and maintenance is for ten years.
• Required Services Documentation: High-quality documentation is required, complying with functional requirements and other relevant sections of the RFP, including installation requirements.
• Business Intelligence (BI) System: The tendered solution must provide an advanced BI system that supports data-driven decision-making with capabilities for advanced data analysis, robust reporting functions (scheduled and ad-hoc), interactive dashboards, data visualization, flexible and advanced querying, forecasting, predictive analytics, and seamless export of analytical data in CSV or XML formats for external BI applications.
• System Integration Capability: The system should be scalable to meet all integration needs with various systems and functionalities, primarily through secured web services using the Contracting Authority's Enterprise Service Bus. The winning vendor will assess the existing infrastructure to ensure compatibility.
• Operational Support: The winning vendors will support the solution, integrations with other systems, and customized services built upon it, with certified engineers capable of customization, modification, and integration beyond usual operational support.